Product FAQ

Question: ChainsPro is real gold or gold plated ?

Answer : Our products are plated with 3 layer thicker 18K real gold/platinum using best technology to keep durability. not real gold , Because gold price is much more expensive, we are unable to sell solid items in that price. But chainspro will not fade in 1-2 years or longer time .Because we put 3 layer thicker real 18k real gold on jewelry surface. Of course ,whatever real gold or gold plated jewelry, it should try to avoid water ,cosmetic and sweat.

Question: What if i use it at the gym? if i sweat will that affect to the product?

Answer : Our products are made with best 18K real gold/platinum plated technique and excellent craft, normally will not fade in 2 years. But they maybe damaged if used by inappropriate wearing habits. Please keep them well, they will look brand new for long time. Thanks for understanding.

Question: What is the Gold-plated Copper ?

Answer : Gold plated copper is a method of depositing a thin layer of gold onto the surface of copper.

Question: What is your material ?

Answer : Base material is copper or alloy, plated about 2μm thickness real chunky gold outside.

Question: Could I customized Jewelry in your store ?

Answer : Yes, we are fashion jewelry factory, glad to accept customized product for u and ship them within 2 business days.

Question: Do u have Quality inspection certificate ?

Answer : ChainsPro passed Quality Verified By International Institution SGS - Currently the world's largest and oldest product quality control and technical identification multinational company., showed in every product page details.

Question: How should I store and care for my jewelry?

Due to the individual character of hand craftsmanship, you may notice slight variances in each design. This personal touch transforms each piece into a small work of art.

Here are a few things you can do to keep your ChainsPro in excellent condition:

Store your jewelry separately when not being worn it will not be scratched or damaged by other jewelry.

 Protect all jewelry from sharp blows or strong pressure.

 Remove your jewels if needed. Cosmetics, hair spray, perfumes, lotions, other substances, and chemicals that may cause the build-up of grime, will diminish jewelry’s natural sheen and beauty.

 You can also polish your ChainsPro with a clean, soft, slightly damp cloth before and after wear and handling. This will help prevent a build-up of natural oil accumulation that occurs through normal wear when the jewelry item touches the skin.

 When not wearing your Jewelry, we encourage you to store your design in the soft pouch or box.

We have passionate and professional service team, will respond you on time. For a better purchase experience, we setup overseas warehouses in many countries include USA, UK and Russian Federation. We sell millions of jewelries worldwide each year, and get many customers' trust and positive feedback.

Choose ChainsPro, you will find the difference. Welcome to visit our store online and contact us !